Whether my order is eligible for FREE SHIPPING?
An Order will automatically be qualified for 'Free Shipping', if the order is worth $35 or more. This Free Shipping is offered only on Domestic Orders, i.e., Orders where the Shipping Address is in the USA.
How do I contact you?
Please go to the
Contact Us Page
to contact us instantly.
Discount
Coupons
Whenever Discount Coupons are available, it would be displayed on our Home Page. When the Discount Coupons are posted on the website, you could avail the same by inserting the term or the word at the space provided at the time of ‘Check Out’.
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value you and your business and strive to keep our prices low, and SAVE you money!
Do I need to Pay any Sales Tax?
No. There is no Sales Tax need to be paid. You need to pay only the Product Cost + applicable Shipping Charges
How do I create an account?
Please create an account by clicking the Login link at the Menu Bar at the top left hand side (just below the Logo) after Home. If you have registered already, you may signup using the email address and password. If you don’t have an account with www.amazon-botanicals.com, you may register as a new user.
Please note that registration is mandatory for placing an
order with us.
You may rest assured that your information is NEVER sold to any other company and
is kept completely private. Please view our Privacy Policy for more details.
Do you ship to my country?
Please create an account by clicking the Login link at the Menu Bar at the top left hand side (just below the Logo) after Home. During Signup, we'll for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
Has my Order Shipped?
After logging in, click the "My Account" Link at the navigation bar of our website to check your order status.
How do I create an account?
Please create an account by clicking the Login link at the Menu Bar at the top left hand side (just below the Logo) after Home. If you have registered already, you may signup using the email address and password. If you don’t have an account with www.amazon-botanicals.com, you may register as a new user.
Please note that registration is mandatory for placing an order with us.
You may rest assured that your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
After logging in, click the "My Account" link at the menu bar - available next to Home and Logout, in our website to edit your account information.
What are my payment choices?
We accept he following Payment Methods, viz., Visa Card, Master Card, Amex Bank, Discover Card and also PayPal. During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not process your order once we receive payment from you.
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus by clicking Products, of our website and / or (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance
I have a question on my charges.
Click the “My Account" link at the navigation menu of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
I need a copy of my receipt/invoice.
Click the "My Account" link at the top right hand side of our site to print invoices.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
How do I track my order?
Click the "My Account" link at the top right hand side of our site to track your order.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
My order never arrived.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
I forgot my password.
Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
What is the return policy?
Please see our Shipping & Returns Policy for complete details regarding our return policy.
